Services

Terms & Conditions

One of the most sophisticated Bus Operator Software

Terms of Service Agreement

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms and Conditions for access or usage www.ezeebus.com

The domain name www.ezeebus.com (hereinafter referred to as the "Website" is owned by EzeeInfo Cloud solutions Pvt Ltd).

General Terms and Conditions

www.ezeebus.com only provides a technology platform that connects intending travelers with bus operators. It doesn’t operate any bus or offer the service of transportation to the User.

www.ezeebus.com acts as a facilitator connecting intending customers to bus operators offering sale of tickets. BusTicketAgent also doesn’t act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.

The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and BusTicketAgent has no control over such information provided by the bus operator.

Limitation Of Liability

In its role as a technology platform to facilitate transactions between the bus operators and the Users, www.ezeebus.com shall not be responsible for the operations of the bus operator including, Timely departure or arrival of the bus;

General Terms for booking & Boarding

Failure Transactions

A transaction might fail for several reasons and your account/card might be debited without generating a ticket. If the amount is deducted from your account/card, we request you to call our customer care number to re-confirm the failed transaction before proceeding with a fresh transaction/booking.

Transactions such as these are refunded back to customer. Please read the refund policy below.

Cancellation policy

The cancellation terms are different for each bus partner and are set by the bus partner itself. These terms are shown while booking as well as on the ticket printout/Email confirmation.

The cut-off time for canceling a bus ticket depends on either bus start time/boarding point time/bus origin start time. For example: If the bus is scheduled to start from Origin Place at 4 PM and scheduled to reach your en-route selected city at 8 PM and scheduled to reach your selected boarding point at 8:15 PM then the Bus Origin Start Time is 4 PM, Bus Start Time is 8 PM and Boarding Point Time is 8:15 PM

Tickets booked online should be cancelled online only.

Some of the bus partners accept Partial Cancellation. Please go through the Cancellation Terms in the Ticket.

Refund Policy

Refunds processed for cancelled tickets are transferred to the passenger’s bank account / debit / credit card that was used while booking the tickets.

All Refunds are processed automatically upon cancellation of tickets. Your bank may take 5-14 days to credit this amount to your account/card.

In case the refund amount is not credited to your account in 14 days from the date of refund, we kindly request you to send an email to help@BusTicketAgent.com along with the ticket details / order details and credit / debit / Wallet statement (in PDF format) from the date of booking to till date. We will provide you the necessary support in crediting back the refund amount.

No refund will be processed for No-Show Passengers (Passenger who do not report at the boarding point on time).

Any transaction charges / Ticket Delivery charges collected shall not be refunded if the tickets are cancelled by the customer.

In the event of cancellation of a bus / service trip by the bus partner, BusTicketAgent.com will assist the passenger in providing an alternative service, subject to availability. In case an alternative is not available, then BusTicketAgent.com shall be liable to the passenger only to the extent of refunding the sum paid by the passenger for the price of the ticket.

Provisions / amenities like video, air conditioning, or water bottle or any such other services mentioned on BusTicketAgent.com are to help you to make an informed decision. Any refunds/claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.